EXCHANGES

We are happy to exchange any product that you are not 100% happy with. To request an exchange, make sure you contact us within 30 days from your purchase date and let us know which product you’d like to exchange. If the new item is a different price, we’ll make arrangements for a refund or provide you with an easy way to make the additional payment. We will share an address with you to forward us the products.

What will make your products eligible for a return?

1. The products are unused and in brand-new condition. 

2. The products are in its original packaging. 

3. The products are returned to us within 30 days from its original purchase.

We do not cover postage costs for returning your items, but we will happily send your replacement free of charge. As soon as we receive your returned item, we will send out your replacement.

Please note: Items on sale are not eligible for a refund but may be exchanged.

RETURNS

If you are unhappy with your order, contact our Customer Service Team immediately. To request a refund, make sure you contact us within 30 days from your original purchase date. We will then provide you with an address to return your order. For a refund to be processed, your products must follow the 3-step exchange/return policy. We do not cover postage costs to return your items.

 As soon as we’ve received your returned order, we will issue a full refund for the product price after inspection. Shipping charges are non-refundable. Refunds will be processed to the same payment method used at checkout.

Our Return Address is located at:

Business Drive, Narangba, Brisbane, Queensland, Australia, 4504

FAULTY ITEMS

All of our products go through extensive quality inspection before they are shipped. In the unlikely event that your product arrives damaged, please contact our customer support team immediately.

Our bamboo is an organic and natural textile, which has not been treated with harmful chemicals. As with all natural fabrics, the bamboo may experience slight pilling with initial use, however this is reduced or removed during the washing and drying process . This is normal for natural fibers, especially in response to friction and isn’t a fault or defect. 

 We may require visual proof and additional information about the damaged item you received. We ensure to make the necessary arrangements and exchange the faulty item with a brand-new replacement product as quickly as possible.